Warranties

We offer a two-year manufacturing defect warranty from date of purchase on our apparel. This does not cover normal/regular wear and tear. All our apparel is seasonal, and when applicable we will provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!).

For all manufacture defects, we invite you to bring your item back to one of our stores. If you do not have a store near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include

• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

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We offer a two-year manufacturing defect warranty from date of purchase on our handbags, baby bags, back packs, wallets and small goods. This does not cover normal/regular wear and tear.

For all manufacturing defects, we invite you to bring your item back to one of our stores. If you do not have a stores near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:

• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

FIND A STORE

We offer a two-year manufacturing defect warranty from date of purchase on our footwear. This does not cover normal/regular wear and tear.

For all manufacturing defects, we invite you to bring your item back to one of our stores. If you do not have a store near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:

• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

FIND A STORE

We offer a two-year manufacturing defect warranty from date of purchase on our jewellery.

For all manufacture defects, we invite you to bring your item back to one of our stores. If you do not have a stores near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:

• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

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As a Reminder! For the protection of our jewelry and the delicate nature please store the jewelry in their dust bags.

We offer a two-year manufacturing defect warranty from date of purchase on our watches. This warranty does not cover any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet, damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging, water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.

For all manufacture defects, we invite you to bring your item back to one of our stores. If you do not have a store near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:

• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

To set up your repair, visit https://services-uk.fossilgroup.com . Quotes, invoices, and repair status updates will be sent via e-mail.

We suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. Please do not send the product in the original packaging as the packaging will not be returned with the item. Please be aware that fossil group services is not responsible for any impact / shipping damage or lost items that may occur during transit. Please allow 2-4 weeks from the date your package is received.

We offer a two-year manufacturing defect warranty from date of purchase on our eyewear.

For all manufacture defects, we invite you to bring your item back to one of our stores. If you do not have a store near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:

• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

FIND A STORE