you cannot cancel or change an order once it has been placed as processing begins immediately, however you can return your order for a refund once it has been received.
it can take up to two hours for your welcome email to be sent. you should check your junk and spam folders in case it is hiding in there.
You can only access our U.S. site in certain locations. If you'd like to place an order, please contact our U.S. customer care team or call +1866-999-5283.
items purchased directly from kate spade new york specialty shops or on katespade.eu have a two-year warranty that covers manufacturing faults.
if you have a warranty query, please send the following details through our contact us form
kindly note, that if your item was purchased from a third-party retailer you will have to contact them for further assistance.
without proof of purchase, unfortunately your item will not be under warranty. please use our contact us form if you have a warranty query.
Our European sites ship to the following countries: United Kingdom, Republic of Ireland, Germany, Belgium, France, Netherlands, Italy, Spain, and Austria.
you will receive orders in the united kingdom within 3-5 business days for standard delivery, and 1-2 business days for express delivery (allowing extra time for bank holidays), and up to 9 business days elsewhere in europe.
Returns are easier than ever (and free!). For more information, please click here or follow the instructions below to return your order:
Keep a record of your return tracking number or proof of return receipt
We are unable to process an exchange at our warehouse, but you can return the item for a refund by following our return instructions.
If you'd like to exchange an online purchase, you can do so at kate spade new york stores (exceptions apply, for more information visit here). Simply bring your packaging slip or order confirmation email as your proof of purchase to make the exchange.
Returns will be processed within 14 business days from the date your items are shipped back to our warehouse. Depending on your bank, it may take a further 3-5 business days to see your refund reflected in your statements.
Unfortunately at this time we only offer gift cards that can be purchased at and used in kate spade new york shops, in the uk only.
items purchased through our website are not eligible for a v.a.t. refund. you can request a v.a.t. refund for items purchased at any of our speciality shops.
for eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. unfortunately we are unable to offer price adjustments for further markdowns or promotions on sale items.
Whilst we currently are unable to offer a giftwrapping service online, this service is available in our retail stores for in-store purchases.